Contact Information

The Men's Wearhouse Engraved & Personalized Gift Collection is serviced and fulfilled by tmwengravedgifts.com.

Address:
Box 241
730 Tower Drive
Medina, MN 55340

Phone:
1-888-445-8444 (8:00am-5:30pm Central Standard Time)

Email:
jdssupport@jdsmarketing.net

Fax:
1-800-982-5720

Separate Checkout

Because all engraved and personalized gift orders are fulfilled by JDS Marketing & Sales, the checkout process is separate from menswearhouse.com.

Clothing, shoes, and non-personalized accessories are purchased at menswearhouse.com, while your transaction for personalized gifts takes place at tmwengravedgifts.com.

Shipping and Handling

Engraved gift orders will ship within 2 to 3 business days from our Minneapolis, MN warehouse. Personalized candles and favors will ship within 4 to 5 business days. Most orders will be delivered within 5 business days from the day of shipping. (Weekends and holidays excluded.) Delivery times will vary depending on your proximity to Minneapolis, MN.

We ship orders via USPS, UPS, FedEx or Speedee Delivery Service. All orders shipping to Hawaii must be shipped via UPS 2nd Day or Next Day air service. We cannot ship orders to international destinations.

Due to the weight and size of several items, we reserve the right to contact customers with an adjusted shipping amount when selecting Next Day or 2nd Day air shipping.

If you have a question regarding delivery, please call 1-888-445-8444.

Return Policy

Personalized merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged after event date, defective or damaged, as we cannot be responsible for the use of the merchandise.

We pride ourselves on excellent customer service and product quality. Each item is hand inspected for quality before it is shipped to you.

Engraving Guidelines

• All personalization is included in the price-there are no additional fees.
• Enter text exactly as you would like it to appear with capital letters, lower case letters, numbers, punctuation and characters such as &, @, or *. Please enter and review your information carefully.
• Do not type in all capital letters or all lower case letters unless that is how you want the item to appear.
• Please enter only characters that appear on standard American keyboards. We are unable to reproduce international characters (characters with accents marks, umlauts, etc.).
• If you want a product personalized with an "s" or an "´s ", please enter it as part of your personalization. (Please refer to the product image for a sample of the personalization font and style.)
• To order more than one item, change the quantity on the shopping basket page and add your personalization. If you are requesting multiple lines of engraving, please label each line (example: Line 1 - John Line 2 - 7-15-2010).
• All personalization is completed as shown except where an image choice is available. We do not make font changes.
• Cocktail Shakers and Pilsner Glasses with more than three initials will be done in the font shown for the Can Koozie and the Sports Mugs.
• If a monogram is requested, we will engrave with a monogram font as you have entered it. We will not change the order of the entered information. The monogram font means the middle letter is larger than the other letters chosen. Typically the middle initial is the last name.

Candles and Favors

Candles are available in white or ivory. Candles can be printed with silver, gold or black Ink. Candles are banded with either a gold or silver band. There are 12 different candle images we can print. There are 9 favor images we can print.

When ordering a candle we will need the following information: Bride & Groom's name (first names only) and the wedding date. The Memorial Candle will accommodate up to three names. The Second Marriage Unity Candle will accommodate the names of six children. When ordering a candle deluxe set or memorial set, please specify the stand color as well.